Terms of Sale

LAST UPDATED: 5/12/2023

These Terms of Sale ("Terms of Sale") govern all services and products (collectively, "Printesta Service") offered by Printesta, Inc. d/b/a Alex Graphics ("Printesta," "we," "us," or "our") including through our websites currently located at www.Printesta.com and www.Printesta.com and through our "Printesta" and "Printesta" mobile applications (such websites and mobile applications collectively, this "Site"). In addition, the Printesta Terms of Use and Privacy Policy are hereby incorporated and made a part of these Terms of Sale by this reference. PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING AN ORDER WITH PRINTESTA.

Binding Effect

BY PLACING AN ORDER WITH PRINTESTA, YOU AGREE, WITHOUT LIMITATION OR QUALIFICATION, TO BE BOUND BY THESE TERMS OF SALE, TO WHICH WE RESERVE THE RIGHT TO MAKE CHANGES FROM TIME TO TIME, CONSISTENT WITH APPLICABLE LAW. IF YOU DO NOT AGREE TO THESE TERMS of Sale, DO NOT PLACE AN ORDER WITH PRINTESTA.

General

Products offered through this Site are offered subject to availability. All products, services, templates, materials, prices, discounts, and promotions posted on this Site are subject to change without notice. You agree to be responsible for all orders placed using your account, username, password, or other security information. All orders must be accepted by us. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered. For example, Printesta reserves the right not to print adult content (art is accepted), copyrighted material, discriminatory material, FDA material, or money. You shall not use the Printesta Service to violate any applicable laws or to infringe upon any third party's rights. All order delivery times are estimates, as it can vary based on the service/order. Printesta will not be liable for any missed deadlines or delays, for any reason, and will not refund customers for this reason. Printesta is not responsible for any late orders that may impact your project timeline and/or printing.

Age Requirements for Purchases

Printesta sells products only to adults, not children, who can purchase with a credit card or other permitted payment method. You must be at least 18-years-old and fully able and competent to use the Printesta Service and purchase services and/or products from us. Those under the age of 18-years-old may use the Printesta Service only with the involvement of a parent or guardian. By placing an order with Printesta or by clicking on "place order," you hereby represent and warrant that you are at least 18-years-old and that you are legally able to enter into any and all purchase agreements with us and our partners, vendors, agents, and service providers.

Order Approval

You are fully responsible for the final proof and layout approval (including, without limitation, approval over your Design Services (as defined below) and Logo Services (as defined below) order(s)) prior to the confirmation and printing process. ALL approvals are final. Printesta is NOT LIABLE for any errors in a final product caused by you or approved by you including, without limitation, any of the following reasons: misspellings, graphics, bleeds, grammar, damaged fonts, small fonts, orientation of files, punctuation, wrong cuts, incorrect or missing folds, and finished product size.

User Content

When using the Printesta Service, you are providing us a license to User Content as set forth in the Terms of Use. You agree that you shall be solely responsible for any violations of any relevant laws and for any infringement of third-party rights caused by any User Content (as defined in the Terms of Use) that you provide or transmit to us.

You may not submit any User Content that:

  • Contains any unlawful, threatening, abusive, libelous, defamatory, discriminatory, obscene, vulgar, pornographic (including, but not limited to, child pornography), profane, obscene, lewd, lascivious, filthy, vile or indecent information of any kind, including images and language;
  • Contains any message that constitutes, encourages, or incites conduct that would constitute a criminal offense or give rise to civil liability;
  • Contains a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; or
  • Contains any information or other material that violates or infringes upon the rights of Printesta or any third party, including material that is an invasion of privacy or publicity rights; is protected by copyright, trademark, or other proprietary rights; or is a derivative work with respect thereto, without first obtaining permission from the owner or right holder.

You acknowledge that Printesta does not pre-screen User Content. Printesta and its affiliates reserve the right (but not the obligation) to remove any User Content, at any time, for any reason, in their sole discretion, including, but not limited to, when User Content violates these Terms of Sale or may otherwise be objectionable.

You further acknowledge and agree that Printesta may preserve User Content and may also disclose User Content if required to do so by law or if there is certain belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce these Terms of Sale; (iii) respond to claims that the User Content violates the rights of third-parties; or (iv) protect the rights, property, or personal safety of Printesta, its users and the public.
We advise that you keep a copy of all User Content uploaded to Printesta, as we will not be able to send back any of your files/content at any given time. Printesta maintains no guarantee that User Content uploaded into our system or provided by us as a background, template or clip art asset will be available in the future. After order fulfillment, your User Content and the proofs that Printesta sent you may be removed/deleted at any time without notice.

Design Services

As part of the Printesta Service, Printesta offers design services ("Design Services") to its customers. Printesta reserves the right to refuse to accept a Design Services order/project or to cancel a Design Services order/project at any time, for any reason, in its sole discretion. You are fully responsible for the final approval of your Design Services order prior to the confirmation and printing process. If you desire material changes to your completed Design Services order/project, Printesta reserves the right to require you to place a new order.

Design Services concepts will be provided to you approximately within four (4) business days from when the order for Design Services is placed provided that all necessary content and information is provided. Final designs will be delivered to you in a web preview format via email, viewable once logged into your account on the Site. Printesta does not provide any design files. Customers will have four (4) days to request revisions upon receipt of final designs. All design delivery times are estimates, as it can vary based on the project/order. Printesta will not be liable for any missed deadlines or delays, for any reason, and will not refund customers for this reason. Printesta is not responsible for any late Design Services orders that may impact your project timeline and/or printing. Printesta suggests allowing approximately one (1) month of time for Design Services projects and associated printing and shipping times.

You hereby grant Printesta a royalty-free, perpetual, irrevocable, worldwide, transferable, non-exclusive right and license to use, reproduce, modify, adapt, edit, publish, share and display the results and proceeds of your Design Services order/project in connection with Printesta’s internal business purposes and advertising that Printesta was the designer of such results and proceeds.

Printesta does not provide any design files.

Logo Services

As part of the Printesta Service, Printesta offers logo design services ("Logo Services") to its customers. Printesta reserves the right to refuse to accept a Logo Services order/project or to cancel a Logo Services order/project at any time, for any reason, in its sole discretion. You are fully responsible for the final approval of your Logo Services order prior to the confirmation and printing process.

Printesta does not provide any legal advice, nor has any obligation to provide any legal advice or assistance to you regarding logo usage or trademark or anything related to the logo or to your Logo Services order/project. It is solely your responsibility to determine if the logo is suitable for use and/or distribution. No information provided by Printesta in connection with your Logo Services order/project constitutes legal advice.

Logo Services concepts will be provided to you approximately within four (4) business days from when the order for Logo Services is placed provided that all necessary content and information is provided. All design delivery times are estimates, as it can vary based on the project/order. Printesta will not be liable for any missed deadlines or delays, for any reason, and will not refund customers for this reason. Printesta is not responsible for any late Logo Services orders that may impact your project timeline and/or printing.

You hereby grant Printesta a royalty-free, perpetual, irrevocable, worldwide, transferable, non-exclusive right and license to use, reproduce, modify, adapt, edit, publish, share and display the results and proceeds of your Logo Services order/project in connection with Printesta’s internal business purposes and advertising that Printesta was the designer of such results and proceeds.

Customer Submitted Artwork or Graphics

All artwork or designs and images submitted by you must be provided in CMYK format, excluding products labeled otherwise (more information available on product details and file set up tabs). Printesta is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes or converting from CMYK to RGB. Further, Printesta is not responsible for PANTONE® Matching System (a system provided by a third party service provider) causing colors to drop out or convert to incorrect colors when converted to CMYK.
All artwork, designs and images submitted by you must be provided in a minimum of 350 DPI and CMYK color mode (unless otherwise stated).
Additional fees may apply for files larger than 30MB. Printesta is not responsible for images printed as fuzzy, distorted or pixelated due to you providing Printesta a low-resolution, RGB or otherwise incorrectly-prepared artwork, design and/or image. Further, Printesta is not responsible for overprint designs or non-flattened files printing in error. Printesta is not responsible for production delays for any reason, including any delays caused by customer file errors or by customers requesting or needing to re-upload files due to not meeting proper print specifications.

Color Proofing, Matching & Printing

Printesta is not liable for color matching or ink density on screen proofs approved by you. Screen proofs will predict design layout, text accuracy, image proportion, and placement, but not color or density. Printesta will use commercially reasonable efforts to match the gradient density of each color, but Printesta is not liable for the final appearance of a color.
Please be aware that the application of High Gloss UV Coating may affect or change the appearance of printed colors. Printesta is not liable for the final color appearance of any High Gloss UV-coated products.
Please note that because our letterhead and envelope paper stock is "uncoated", we do not recommend using colors with high color density. By this, we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, use light colors.

Printesta may use gang-run printing to fulfill its orders. Gang-run printing is the process by which multiple (and different) customer jobs are combined on a large print sheet and are run at the same time. For example, we lay out 65 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get 65 sets of 1000 cards. Each card set is a different card. This process allows us to spread the expensive initial setup cost of running a full-color offset print run among 65 customers.
We cannot guarantee the facility in which your order will be printed. In the case of a mechanical issue in one of our facilities, we may print your order in another facility to ensure you receive your order in a timely manner.
Please note that IllumaPrint products are manufactured in the United States by Triton Solar, LLC, a third party service provider.

Product Safety

Certain products such as puzzles contain small parts. Such products are not intended for children under three (3) years of age as it may be a choking hazard. All puzzle products are CPSIA Tested and USA Qualified. Certain products such as aluminum boards may have sharp edges. Such products must be handled with care. Certain products such as car magnets are for surfaces that contain ferromagnetic materials like iron and things that contain iron, such as steel. Printesta is not liable for any damage to vehicles when using such products. Please be aware that stickers and roll labels have not been approved for safety for use on food packaging or for direct contact with food. Do not apply stickers and roll labels to already frozen materials.

Payment

Important: Your order will not be processed until payment is received in full.

Credit Card Charges
Orders of $600 or greater may require an authorization form and a copy of credit card and driver license (a valid photo ID). All orders above $5,000.00 must be paid by cashier's check, money order or wire transfer (please contact the accounting department for ABA information).

Checks
Please be advised that we do not accept checks from first-time customers. If you have any questions, please email us at Info@Printesta.com or contact our accounting department.

Sales Tax

Please be notified that sales tax may apply to your order(s) unless you qualify for sales tax exemption. Please see our Sales Tax FAQ for further information.

Additional Fees for Processing 2nd Proof

The first proof for each order is free (included in the printing price). Replacing any files after the first proof has been sent will result in additional charges of up to $30 for each file replacement, as files would have to be reprocessed. The reprocessing fee will vary depending on the type and complexity of the product.

Coupons and Free Shipping

All coupons are limited to one-time use only. Coupons cannot be combined with another coupon, offer or discount or with free shipping. Coupons may be valid for a limited time only. See specific coupon for discount code and details. The max discount amount permitted by use of a coupon is $100. The discount applies to the printing cost only, and is not applicable on tax or shipping and handling charges. Coupons cannot be applied to certain orders including, but not limited to, orders containing custom quotes, direct marketing, or mailing services. All coupons must be applied at time of checkout unless otherwise stated. Coupons cannot be applied after order has been placed.

For free standard shipping, no coupon is required. Terms for free shipping may vary per order and may be valid for a limited time only. Free standard shipping applies to the Continental U.S. only and excludes Hawaii & Alaska. Free standard shipping excludes rush orders. Free shipping and a coupon, offer or discount cannot be applied at the same time.

We reserve the right to suspend any coupons or shipping and handling discounts at any time without notice.

Returns and Refunds

Solely for first-time retail customers or first-time issues for orders on Printesta.com or the Printesta mobile application with a subtotal up to $100, we offer 100% satisfaction guaranteed. If you qualify as a first-time retail customer or first-time issue for order and are not entirely satisfied with the finished printed product, you must notify Printesta within six (6) business days following the date of pick-up or delivery of the ordered product and you can send it back to us for a one-time only full refund of the printing cost only. You are responsible for any and all shipping expenses in connection with such return.
Unless you qualify for the above refund, ALL SALES ARE FINAL. Printesta provides no refunds or credit for any orders (including, but not limited to, product orders, Design Services orders, and Logo Services orders) unless Printesta cancels such order in its sole discretion. You must notify Printesta within six (6) business days following the date of pick-up or delivery of any defects discovered in the ordered product. After such notification, if we verify that we made an error in our reasonable discretion, we will re-print the order. In order to receive replacement, you may be asked to return one hundred percent (100%) of the received product within fifteen (15) days (at your own expense) from the time the ordered product was picked-up and/or delivered.

Order Pick-Up

Printesta will make several attempts to contact you when your order/package(s) are ready for pickup. You have up to thirty (30) days to pick up your order/package(s) from Printesta’s facilities during pickup hours. Printesta is under no obligation to store your order/package(s) beyond such time period.
Signature and order number are required at time of pick-up. Please be advised that courier pickups are not permitted, and that you must pick up your own orders.

Order Shipping & Delivery

Printesta will use commercially reasonable efforts to ensure that delivery schedules are met. Notwithstanding the foregoing, Printesta is not liable for any delays in shipping. In no event shall Printesta be liable for any direct, indirect, consequential or incidental damages resulting from any delay in shipment or delivery for any reason including, but not limited to, delays in shipments caused by weather conditions, shipping company delays, increase in volume during holiday season, information received on a holiday or a non-business day, international customs issues or any other circumstances beyond Printesta’s direct control. Printesta shipment and delivery dates are merely estimates calculated based upon estimates provided by our suppliers and cannot be guaranteed. When a package is not delivered due to an error made by you in submitting the proper shipping address, Printesta will reship the package with the corrected address and charge an additional shipping fee for the shipment for which you will be responsible. Please note that section applies to all orders, including, without limitation, mailing services, direct marketing services, and EDDM®.

Please be advised that we do not combine different items or orders for shipping. Due to the nature of gang-run printing, each item may be placed on a separate batch, and each batch may be completed at a different time than the rest of the items on the order. Thus, we ship each item separately to ensure you receive your products as soon as they are ready. We may combine shipping for certain items that have the same options, such as paper stock, quantity, etc. Further, please note that due to size limitations, we will not ship to PO Boxes.
Title and risk of loss pass to you upon our transfer of the products you ordered to the carrier responsible for delivery. Printesta is not responsible for any delays or damages caused during transit or delivery, for any 3rd party shipping errors or omissions, nor for any charges or fees incurred due to packages that were lost or damaged in transit.

Next Day AM/PM Service Shipping Method

Next Day AM/PM delivery may be available in certain U.S. territories for certain products. Next Day AM/PM delivery in Alaska and Hawaii is limited to certain major metropolitan areas.

Freight Service Shipping Method

Freight service shipping may be available for certain products. Please note that freight service shipping may be subject to additional terms and conditions of third-party carriers. Cost of freight service shipping may vary based on various factors such as delivery destination (e.g. shipments destined to certain zip codes may be subject to a "per shipment" surcharge). Additional fees may apply for any freight orders requiring additional services such as "Lift Gate Service," "Trade Show" service, "Freight Not Adjacent to Vehicle (Including Inside Pickup or Delivery)" service, "Limited Access Locations" service, or "Sorting and Segregating of Shipments" service. If your shipment requires a service, such as "Trade Show" service, but you do not select the required options upon checkout, we may charge you for those additional charges at any time. It is your responsibility to ensure all necessary services are added to the order upon checkout. Prices for additional services vary per service and all freight service shipping prices are subject to change.

With respect to the "Limited Access Locations" service, the term "Limited Access Locations" includes, but is not limited to, the following:

  1. Churches and all houses of worship;
  2. Commercial establishments not open to the walk in public during normal business hours;
  3. Construction sites - the site of any construction of buildings, roads or bridges or other structures including the entire property upon which the construction is taking place, and delivery to any facility (such as warehouses, depots, supply houses or similar facilities) located on such property;
  4. Fairs and carnivals;
  5. Farms and ranches;
  6. Individual (Mini) storage units;
  7. Military bases / installations;
  8. Mine sites - the site of any pit, excavation, shaft or deposit at which coal, ore or minerals is, has been, or will be extracted. Such site or "mine" shall include the entire property upon which the mine is located, and delivery to any facility (such as mine warehouses, mine deposits, mine supply house, mine tipples or similar receiving facilities) located on such property will be considered as delivery to a mine. On shipments involving stop offs, charges apply to each portion of the shipment delivered to a mine site.
  9. National parks;
  10. Oil fields - the site of any pit, excavation, shaft, deposit (including tar/oil sand) or rigging at which crude oil, natural gas or other fossil fuel is, has been, or will be extracted. Such site or oil field shall include the entire property upon which the site is located, and delivery to any facility (such as, but not limited to, field warehouses, field deposits, field supply house or similar receiving facilities) located on such property will be considered as delivery to an oil field. On shipments involving stop offs, charges apply to each portion of the shipment delivered to an "oil field" site;
  11. Prisons or other correctional facilities;
  12. Schools with no loading dock; or
  13. Other similar locations where pickup or delivery is restricted or limited).

Mail Innovations (Economy) Shipping Method for International Orders

If you are shipping to a country outside of the U.S., please note that Mail Innovations (Economy) cannot be tracked and delivery time cannot be guaranteed. This is due to the fact that the final delivery is made by that country's postal service. Delivery time can be affected by how developed the postal service is for a particular country.

In addition, the shipping carrier cannot support any claims for Mail Innovations (Economy) in the case a package is lost, delayed, or damaged. Neither the shipping carrier nor Printesta is responsible for any issues that occur in transit.

Customs, Duties, and Taxes for International Orders

Orders that are shipped to countries outside of the U.S. may be subject to certain customs duties, fees and taxes levied by the destination country ("Import Fees"). You may be subject to such Import Fees, which are levied once a shipment reaches your country. You are fully responsible for payment of all Import Fees and for payment of all additional charges for customs clearance. Customs policies vary widely from country-to-country. Printesta does not have control over these fees, nor can we predict the exact cost of these fees. We are not responsible for informing you of the specific fees that will apply; it is your responsibility as the importer and the customer to check what your country’s requirements are for all customs fees before placing your order. You are responsible for contacting your local customs office for further information. Further, please note that additional charges may apply to high-quantity products depending on your access to a shipping dock and forklift, otherwise.
Please note that for all Canadian orders, we include in our shipping and handling charges the "Custom Clearance Fees" that apply to all shipments to Canada.

Mailing Services, Direct Marketing Services, and Every Door Direct Mail®

Multiple mailings may be held in-house for up to one (1) month. Printesta is under no obligation to hold multiple mailings beyond such time period.
For the expedited processing and level of service provided by our marketing department, all marketing orders and packages include an additional markup on all products and services excluding postage.

Since Printesta's permit number is indicated on the Indicia, we will not be able to send you the remaining pieces of your marketing/mailing order. We will only be able to send you up to five (5) samples; which samples Printesta may send you upon your request, provided such request is made within seven (7) days of the mail out date for such marketing/mailing order. Remaining pieces may be stored for up to one (1) month for future mailings, or recycled. Printesta is under no obligation to store the remaining pieces beyond such time period.

Printesta's permit Indicia is the sole and exclusive property of Printesta and can only be used by Printesta. Any misuse of Printesta's permit Indicia is strictly prohibited and will result in an automatic cancellation of your account, charges for violation, and any postage fees. Further, you will be subject to any other remedies available to Printesta.

MAILING LIST DATA ARE SOLD ON A STRICTLY "AS IS" AND "AS AVAILABLE" BASIS. PRINTESTA MAKES NO WARRANTIES, REPRESENTATIONS, OR GUARANTEES AS TO, AND ASSUMES NO RESPONSIBILITY FOR, THE CORRECTNESS, SUFFICIENCY, COMPLETENESS, OR EFFICACY OF THE MAILING LIST DATA

Full-Service Every Door Direct Mail® (EDDM®) customers: Once your EDDM® order has left our facility, we are not responsible for lost, delayed, or damaged EDDM® postcards, mailings, or packages. Printesta is not responsible for any issues that occur in transit or once USPS® has taken possession of the order(s).

Printesta will use commercially reasonable efforts to ensure that delivery schedules are met in connection with mailing services, direct marketing services, and EDDM®. Notwithstanding the foregoing, Printesta is not liable for any failure to meet any delivery schedule in connection with mailing services, direct marketing services, and EDDM®. In no event shall Printesta be liable for any direct, indirect, consequential or incidental damages resulting from any failure to meet such delivery schedule.

Please note that postage rates for marketing/mailing and EDDM® orders are subject to change. In the event that postage rates for your order are subject to update and/or change subsequent to your initial approval of such postage rates, we will provide you with reasonable notice of any such updates or changes in prices, and you must approve any such updates or changes in order for your order to proceed.

If you have any questions or concerns with your marketing/mailing and/or EDDM® orders, please e-mail us at mailing@Printesta.com.

Broker Information

If you are a broker (reseller) ("Printesta Broker") and we do not have a record of resellers permit in our files, you will not be qualified for sales tax exemption; please note that sales tax may apply to your order(s). Please note that not all products are printed in the Texas and or Northern Kentucky facilities.
As a Printesta Broker you are solely responsible for any transactions with your customers. Any disputes between you and your customers shall be your sole responsibility to resolve and you shall not make us a party to any dispute. If we are named as a party to any lawsuit or arbitration in connection with any such dispute, you shall be responsible for reimbursement of all of our internal and external costs, damages and expenses (including attorneys' fees) arising from or related to such naming. You agree we are not liable to you for any damages, cost or expenses resulting from any disputes between you and your customers.
As a Printesta Broker you are responsible for providing print-ready files. You will not receive digital proofs for your orders unless otherwise expressly stated. Or you may select to receive a digital proof for an additional fee. Should you have three (3) orders canceled due to receipt of files that are not print-ready, your account will be subject to conversion to a retail customer account.
We offer blind drop shipping to our Printesta Brokers at no additional cost. Your information will appear in the return address and none of our information will appear in or on the packaging.

Custom quotes for products or sizes that do not appear on the Site are available by logging into your account and clicking on the "Quotes" link in your account section. Please note that we cannot do custom quantities and that you must have a minimum of five (5) orders placed to receive a custom quote. To report a problem with your order, click the "My Orders" link in your account section and click the "Create a New Issue" link.

As a Printesta Broker, you agree not to conduct marketing, promotion, and/or sales activities in a manner that is, or might be, detrimental to Printesta, including, but not limited to, disparagement of Printesta or of Printesta's products and/or services.

Questions
If you have any questions or comments regarding these Terms of Sale, please feel free to contact us by e-mail at Info@Printesta.com.